Returns & Exchanges of Faulty or Damaged Goods
.Only items purchased at City Angler may be returned or exchanged. Items must be purchased under your name for warranty purposes. Please make sure you give your details to the store clerk at the time of purchase. Without being able to find your order receipt, we are not able to give the supplier the correct information for the warranty.
Manufacturer Warranties
Some items (Rods, Reels, Nets & Pods) carry a factory warranty and may be returned or replaced if the fault is a factory defect and the item is still under warranty. City Angler cannot make the final determination — in some cases the product will be sent back to the supplier for assessment. Neglect and misuse do not qualify as factory faults. If repairs or exchanges are arranged with the supplier at an extra cost, the customer is liable for those costs.
Consumable Products
Consumable items such as Hooks, Sinkers, Hookbaits, Soft Plastics and Hard Baits may be returned only if unused and in original, undamaged packaging. These items can be exchanged with a valid reason. These items cannot be exchanged for cash.
Sale & Discounted Items
Every once in a while City Angler runs sales with a start and end date. Some discounts are offered on Combo Deals. Keep an eye on our social media pages or look out for the collection in our menu!
If an item purchased during a sale is returned, City Angler will exchange it at the sale price, not the standard price.
How to Log a Return / Warranty Claim
The Product/s in question for warranty purposes, will have to be returned to City Angler, with original tags and boxes where applicable. If the item has to be shipped back to City Angler, the Shipping Costs may be charged to the customer.