Customer Care
Only items purchased at City Angler may be returned or exchanged. Items must be purchased under your name for warranty purposes. Please make sure you give your details to the store clerk at the time of purchase, All online purchases are completed with this information. Without being able to find your order receipt, we are not able to give the supplier the correct information for the warranty.
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Contact our customer care team to initiate a return.
Rinse your gear with fresh water after each use. Store in a cool, dry place away from direct sunlight. Check manufacturer guidelines for specific care instructions.
Some items (Rods, Reels, Nets & Pods) carry a factory warranty and may be returned or replaced if the fault is a factory defect and the item is still under warranty. City Angler cannot make the final determination — in some cases the product will be sent back to the supplier for assessment. Neglect and misuse do not qualify as factory faults.
Feel free to contact us during our business hours, Call us, Email us or shoot us a DM on your favourite Social Media Platform (@Cityanglerjhb)
We accept all major credit cards, debit cards, and secure online payment methods. Your payment information is encrypted and secure.
Are my payment details secure?
Yes. Payments are processed through secure, encrypted payment gateways, and City Angler does not store your full card details.
Can I pay using an EFT or bank transfer?
Please contact City Angler before placing your order to confirm available bank-transfer payment instructions and ensure your payment is matched to the correct order.